Ship Smart
Inc.
PRIVACY POLICY
Information Collection & Use
Registration
To use
this Web site, you have the option to complete the registration form and create
a user name and password. During registration
you give contact information (such as name and email address). We use this information
to contact you about the services on our site in which you have expressed interest.
Ship Smart, Inc. is
the sole owner of the information collected on Shop.ShipSmart.Com. Ship Smart Inc.
collects personally identifiable information
from our users at several different points on our Web site.
Orders
If you
purchase a product or service from us, we request certain personally identifiable
information from you on our order form. You must provide contact information (such
as name, email, and shipping address) and financial information (such as credit
card number, expiration date).
We use this information
for billing purposes and to fill your orders.
If we have trouble processing an order, we will use this information to contact
you. Personal information related
to your purchase of products and services may be shared with third party vendors
in order to fulfill your purchase.
Communications from the Site
Special Offers and Updates
We will
occasionally send you information on products and services if you choose to opt-in
for such communications on our registration page.
Out of respect for
your privacy, we present the option not to receive these types of communications. Please see the �Choice and Opt-out.�
Customer Service
Based
upon the personally identifiable information you provide us, we will send you a
welcoming email to verify your username and password.
We will also communicate with you in response to your inquiries, to provide
the services you request, and to manage your account. We will communicate with you
by email or telephone, in accordance with your wishes.
Profile
We store information that we collect via form submissions that you make to our web
site and via cookies and log files, to create a �profile� of your preferences. We tie your personally identifiable
information, and your purchasing, to information in the profile, in order to provide
tailored promotions and marketing offers and to improve the content of the site
for you.
We do not share your profile with other third parties.
Information
Sharing and Disclosure
Aggregate Information (non-personally
identifiable)
We do
not share aggregated demographic information about our user base with any Third
Parties. We do not link aggregate user
data with personally identifiable information.
Personally identifiable
information:
We DO NOT share personally Identifiable Information with Third Parties other than
for the fulfillment of orders for products and services.
Agents
We use an outside shipping
company to fulfill orders, and a credit card processing company to bill you for
goods and services. These companies do not retain, share, store or use personally
identifiable information for any other purposes.
Service Providers
We use other third
parties to provide packing and moving services. When you purchase moving and packing
services, we will share information related to your order as necessary for the third
party to provide that service.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required
by law and when we believe that disclosure is necessary to protect our rights and/or
to comply with a judicial proceeding, court order, or legal process served on our
Web site
Choice/Opt-out
We provide you the
opportunity to �opt-out� of having your personally identifiable information used
for certain purposes, when we
ask for this information.
For example, if you purchase a product/service but do not wish to receive
any additional marketing material from us, you can indicate your preference on our
order form or customer profile.
If you no longer wish
to receive our newsletter and promotional communications, you may opt-out of receiving
them by following the instructions included in each newsletter.
Log Files
As is true of most
Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol
(IP) addresses, browser type, internet service provider (ISP), referring/exit pages,
operating system, date/time stamp, and clickstream data.
We use this information,
which does not identify individual users, to analyze trends, to administer the site,
to track users� movements around the site and to gather demographic information
about our user base as a whole.
We do not link this
automatically-collected data to personally identifiable information.
We use a third-party
tracking service that uses cookies to track non-personally identifiable information
about visitors to our site in the aggregate for web site traffic analysis.
Cookies
A cookie is a small
text file that is stored on a user�s computer for record-keeping purposes. We use
cookies on this site in order to facilitate order and quote processing. We do not
link the information we store in cookies to any personally identifiable information
you submit while on our site.
We use session ID cookies.
A session ID cookie expires when you close your browser. A persistent cookie remains
on your hard drive for an extended period of time.
If you reject cookies,
you may still use our site, but your ability to use some areas of our site, such
as our shopping cart and estimate wizard, will be limited.
Clear Gifs (Web Beacons/Web Bugs)
We employ a software
technology called clear gifs (a.k.a. Web Beacons), that help us better manage content
on our site by informing us what content is effective.
Clear gifs are tiny graphics with a unique identifier, similar in function
to cookies, and are used to track the online movements of Web users.
In contrast to cookies, which are stored on a user�s computer hard drive,
clear gifs are embedded invisibly on Web pages and are about the size of the period
at the end of this sentence. We tie the information gathered by clear gifs to our
customers� personally identifiable information.
We use clear gifs in
our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness
of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these
emails, please see �Choice and Opt-out.�
Security
The security of your personal information is important to us.
When you enter sensitive information (such as credit card number and/or social
security number) on our registration or order forms, we encrypt that information
using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information
submitted to us, both during transmission and once we receive it.
No method of transmission over the Internet, or method of electronic storage,
is 100% secure, however. Therefore,
while we strive to use commercially acceptable means to protect your personal information,
we cannot guarantee its absolute security.
Changes in this Privacy Statement
If we decide to change
our privacy policy, we will post those changes to this privacy statement, the homepage,
and other places we deem appropriate so that you are aware of what information we
collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right
to modify this privacy statement at any time, so please review it frequently. If we make material changes to this
policy, we will notify you here, by email, or by means of a notice on our home page.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at:
eServices@shipsmart.com
or via telephone at 800-554-5574.